Frequently Asked Questions
All the answers you're looking for
If you're new or looking for answers to your questions, this guide will help you learn more about our services and their features.
A token is a unit of text representing approximately three-quarters of a word. In a conversation, we use three types of tokens:
Training Tokens: These tokens are used to train the agent (Max: 35,000 per conversation).
Input Tokens: Tokens generated from user inputs, such as questions to the agent.
Output Tokens: Tokens used for the agent's responses to user queries (Max: 2,250 per response).
Together, these three token types form what we refer to as Context Tokens. A single conversation can include up to 75,000 context tokens in total. For example, a conversation might consist of 22,000 training tokens, 13,000 input tokens, and 40,000 output tokens. It’s important to note that training tokens cannot exceed 35,000, and the agent’s output tokens are limited to 2,250 per response.
For reference, this explanation consists of approximately 191 tokens.
Absolutely! Our pricing adapts to your needs, allowing you to choose monthly or annual subscriptions. To switch plans, simply cancel your current subscription and re-subscribe to the new one. Our friendly team is here to help you find the best solution as you grow!
From your Billing Settings you are able to add billing information to be added to your future invoices. This includes, a billing address, billing email, business tax information and PO Number.
We understand that things change. You can cancel your plan at any time. Your subscription will not be automatically renewed after that.
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